Customer support

How do I book?

Online

The simplest and quickest way to book is online. Once you've chosen your holiday, the on-screen instructions will guide you through the process and help you complete your booking.

By phone

Call us on 0844 567 9966 and speak to one our holiday advisors, who will take care of your booking and answer any questions you may have. (Office hours are Monday to Friday 9am to 8pm, Saturday 9am to 5.30pm and Sunday 10am to 4pm. A telephone answering service is available outside office hours. Calls may be recorded to ensure a high level of customer service.)

When will I receive my final tickets and information?

Information covering your flights, hotels and itinerary will be sent to you around 14 days before your departure date.

What is the maximum number of people you take on your tours?

This varies depending on the tour. Some holidays may be for 10 people or fewer, while others may be for 40 or more.

Will my room have a kettle/iron/hairdryer?

Often they will but, unfortunately, we are never able to guarantee that rooms will have these items. If these are a necessity for you, we advise to take them in your luggage.

What currency should I use and what is the latest exchange rate?

For details of all national currencies and the latest exchange rates, we recommend visiting www.xe.com.

How can I pay for my holiday?

If you book online or by phone, you can make a payment by credit or debit card. Once your holiday has been booked and a deposit paid, we can collect the final balance automatically, 10 weeks before departure. Please be aware that a 2.5 per cent handling fee applies if you use a credit card (3 per cent for American Express). Alternatively you can send us a cheque made payable to Travelsphere, quoting your booking reference on the reverse.

What climate and temperature can I expect on my holiday?

For advice on climate and temperatures around the world, we recommend visiting the BBC weather pages.

Will I need a visa?

Visas are required by some countries and may incur an extra charge. More details about visas can be found on the Passports & Visas page within the holiday info on the website or within the general information pages of every brochure. Please check carefully whether you will need a visa as we cannot accept responsibility if your holiday has to be cancelled because a visa has not been issued.

Is Travelsphere a member of ABTA and is it ATOL-bonded?

If your holiday includes a flight departing from (or returning to) a UK airport, your holiday will be operated by Page & Moy Travel Group Air Holidays Limited (Company number: 01329030). These holidays are ATOL protected by the Civil Aviation Authority (ATOL number 1091). Page & Moy Travel Group Air Holidays Limited is also a member of ABTA (the Association of British Travel Agents Ltd), ABTA number: V5874. For any holiday which does not include a flight, your holiday will be operated by Page &Moy Travel Group Surface Holidays Limited (Company number: 01151142). These holidays are protected by ABTA (the Association of British Travel Agents Limited). ABTA number V6345.

Do you organise group bookings?

Yes. If you are organising a trip for a group of 10 or more people, visit http://www.travelsphere.co.uk/group-holidays/ or call 0845 758 5007 to speak to one of our dedicated group advisors. A number of benefits are available if you are making a group booking.

Is your website safe and secure?

Yes. Using your card to make purchases via our website is a secure way to pay for your holiday, and is as safe as booking through our telephone sales system. All sensitive information, including personal details and debit/credit card information, is kept confidential through the use of our secure server software. This means that information can only be exchanged between you and Travelsphere. No third party can access this data.

All historical information regarding card, name and address details is held on a secure computer. We do not retain live records of customers' personal details or credit card information on our web servers after the transaction has been completed, so you will need to enter your details each time you book online.

We are a member of ABTA and abide by its Code of Practice. Credit/debit card payments will be automatically encrypted using Secure Socket Layers (SSL). This technology ensures that your credit/debit card numbers are not accessible by unauthorised persons and are as safe as possible. This means the credit and debit card numbers are securely processed into code when sent to us. Only the scrambled encoded data is then sent over the internet, which Travelsphere receives and decodes.

Furthermore, as required by the UK Data Protection Acts of 1984 and 1998, we follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access.

How up-to-date should my passport be?

Requirements vary depending on the holiday but you will usually need a passport that is valid for at least another six months at the time of departure.

Will I need any vaccinations for my holiday?

Our holiday advisors are not medically trained, so we are unable to advise you about vaccinations. Please contact your GP or practice nurse, as they will be able to advise on any vaccinations that may be necessary.

Will there be a bath/shower in my room?

We cannot guarantee that there will be a bath or shower in your room. We can request a specific facility with the hotel but this can only be a request. If you have any medical conditions that require access to a bath or shower then please advise us when making the booking. We will do our best to allocate an appropriate room.

Will the tour manager fly out with us?

We cannot guarantee that the tour manager will meet you in the UK and fly out to your destination with you. Sometimes they will meet you at the destination airport, depending on where they live and their work timetable. If they are unable to meet you at the UK airport, one of our airport reps will meet you to assist at check-in.

Is there a charge for using a credit card?

A 2.5 per cent handling fee is made if a credit card is used (3% for American Express). This applies to any payment that is made using a credit card.

How long before departure do I need to check in at the airport?

You should check in two hours before departure for European flights and three hours before departure for other flights.

What clothes should I pack?

This will depend on which destination you are visiting and the time of year you are going. Check online weather guides to get an idea of the temperature and likelihood of rain, and pack appropriately. Wherever you are going, it's always a good idea to pack something warm (a jacket or jumper) and something waterproof, just in case.

Do I have to take part in all of the excursions?

It is not always compulsory to take part in excursions included in your holiday, although this depends on the itinerary. Please speak to your tour manager and let them know if you don't wish to join the excursion.

Will there be much walking involved?

Unless you are going on one of our walking holidays, you won't need to walk more than short distances. Our walking holidays can include up to five hours' walking a day, although these vary in difficulty. Our walking holidays are graded one to three, with one being the gentlest and three the most challenging.

What is the ATOL protection charge on my booking?

This charge is included in the cost of your holiday and means that your booking is secure in the unlikely event of anything happening to Page and Moy Travel Group Air Holidays Limited (ATOL 1091). You will be refunded if yet to travel, or flown home if you are away on holiday. At the moment, this levy is £2.50.

When will I need to pay my remaining balance?

The remaining balance is usually due 12 weeks before your departure date. We will send you a reminder two weeks before this date.

How do I apply for a job with Travelsphere?

Email your CV and a covering letter to us at human-resources@pageandmoytravelgroup.com.

How do I join Travelsphere's affiliate programme?

For information about becoming an affiliate, simply email affiliates@pageandmoytravelgroup.com.

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