Customer support

Passport & visas

Everyone needs a ten year passport, but make sure that it has at least six months to run from the date of travel. If you're applying for or renewing a passport, do it with plenty of time to spare. You can get advice from the UK passport service website (www.ukpa.gov.uk) or call them on 0300 222 0000. In some cases, you'll also need a visa.

Please note: The entry requirements for British Citizens may differ to those for British Subjects, British Dependant Territories Citizens, British Nationals (Overseas Citizens), British Protected Persons or any other British passports. Please check your passport carefully and if you are not specifically a British Citizen you must check passport and visa requirements with the Embassy or Consulate of the country(ies) you are travelling to or through.

Travel money

Carrying money needn't be a headache. A mix of cash, debit and credit cards is best.

You'll be able to use a debit card at ATMs abroad just as you do at home - provided that you have a PIN. Another option is a travellers' cheque card, which acts like a prepaid debit/credit card and can also be used at many ATMs. Before you go, load it up with funds in your destination country's currency; funds are guaranteed if the card is lost or stolen. The best way to carry cash and cards is in a money belt worn under your clothes. Take care when taking money out in public. Keeping some cash in a pocket or wallet is a good idea. Bum bags are a bad idea - they all too readily identify you as a tourist.

In the developing world, US dollars are almost always the most useful currency to have. Euros are increasingly welcome too.

Travel insurance

No matter how careful you are, things can go wrong on holiday. Your luggage could be lost or stolen, you might get ill, or need to fly home in a hurry.

The cost of an accident, illness or theft can be covered by taking out travel insurance. So it's a condition of booking a holiday with us that you're fully insured.

Packing your bags

Regulations about luggage allowances and what you can and can’t pack in your bags are changing all the time. We’ll send you full details of your luggage allowance and up-todate packing tips about two weeks before you go away.

Smoking

There are fewer and fewer places where you’re allowed to smoke. Almost all airlines don’t allow passengers to smoke, and it’s increasingly common for airports to have restrictions in place. Smoking isn’t allowed on any of our coaches. If you wish to smoke in your hotel bedroom, please request a smoking room. Please don’t smoke in a room designated as non-smoking as you may be charged to have it fully cleaned! Not all hotels have smoking rooms available.

Coach seating

If you’re travelling on one of our coach holidays to Europe, we’ll allocate you a seat number. This will apply to the continental part of the journey, and you’ll have the same seat for the whole holiday. Seats will be allocated close to the date of departure, with those booking first being allocated seats towards the front of the coach. On our holidays by air, where a coach is being used, we normally use a system of seat rotation.

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