Holiday handbook

So, now you’ve booked your holiday it’s time to sort out the finer points - we can have all those little details in order for you.

We think that the beginning and end of your holiday should be as enjoyable as your holiday itself. We’ve put together an excellent range of add-on products that will help you tailor your holiday to your exact needs. From comprehensive insurance, airport hotels and parking to airport lounges, visas and much more, we’ve got it all covered. And our competitively priced flight upgrades mean you can treat yourself and arrive at your destination fully refreshed and revitalised – it's a perfect way to begin your holiday.

Holiday essentials - must-haves before you leave

Holiday insurance from only £6.74 per person per day

Great value insurance and comprehensive cover is essential for any travel plans. Our holiday insurance package is provided for us by leading experts Holiday Extras which is underwritten by Mapfre Assistance.

  • Dedicated medical screening team
  • Cover the excess - available from just £9 so that you don’t have to pay the excess of £75
  • 14-day money back cancellation cover 24/7 UK and Ireland based emergency helpline
  • UK Call Centre
  • Underwritten by Mapfre Assistance

For more information, click here.

“My husband was ill when we were away, and needed hospital treatment. It’s only when something like this happens that you realise how important good holiday insurance is. Our tour manager was a fantastic help and made sure that everything was taken care of. I can’t begin to thank you enough for all his help and kindness.”

Mrs D Jones, Leicestershire

Visa service starting from £25

On some of our holidays, you’ll need a visa. If you do, our specialist visa team is here to make the process simple and worry free, saving you time and money.

We will:

  • Tell you what you need to do and when
  • Provide you with all of the necessary paperwork
  • Check your application to ensure that everything is in order
  • Process your visa application in plenty of time for your holiday

For more details, call our Holiday Advisors on 0844 567 6629.

Flight upgrades

Enjoy plenty of space, in-flight entertainment and exquisite cuisine by upgrading your flight.

Premium Economy

British Airways World Traveller Plus from £399 one way per person

A refined environment. Your seat will be in a separate cabin with fewer seats. Enjoy a choice of dining options and a complimentary bar service. More comfort. A wider seat with more leg room and a greater seat recline. Receive complimentary pillows, blankets and amenity kit. Enjoy a superb choice of in-flight entertainment.

When you choose to upgrade your flight to World Traveller Plus enjoy more leg room, comfortable seats with an increased recline, touch-screen TVs, premium meals, a complimentary bar service and much more. With prices starting from just £399 one way per person, this treat is an affordable luxury which will make your holiday even more special.

Business class - Europe upgrades

British Airways Club Europe from £159 one way per person

A refined environment. Before you fly, relax in a dedicated lounge. Then take your seat in a separate, spacious cabin for the flight.

More comfort. There are fewer seats in your cabin, your seat is wider with more legroom and a greater seat recline. And what’s more, you’ll enjoy superbin-flight service, food and drink. Avoid airport queues with self-service check-in.

Business class - Worldwide upgrades

South African Airways Business Class from £1469 one way per person

A refined environment. In-flight dining provides a delicious à la carte menu complemented with the finest hand-picked South African wines. Relax in forward facing completely ‘lie-flat’ seats with a 73 to 74-inch pitch. A complimentary amenity kit is provided at every seat. Enjoy the latest in-flight entertainment on your personal 10.4-inch wide screen on-demand system (not available on all flights). More convenience. Take advantage of dedicated check-in, an increased luggage allowance and lounge access in both the UK and South Africa.

Delta Business Elite from £1279 one way per person

A refined environment. Lean back and enjoy the ride in Delta’s high-quality seats. Choose from extra-reclining BusinessElite seats or the new flat-bed seats. Benefit from lounge access before you fly and fine dining, with a superior wine selection, in flight. More convenience. Enjoy a priority check-in and baggage claim, full-size pillow, quilted duvet, amenity kit, personal entertainment at your seat, an electrical outlet and USB port to charge your essential items.

Jet Airways Premiere Class from £939 one way per person

A refined environment. Relax in our 30-seat cabin where you will be served gourmet meals. Your seat is 49 inches long with lie-flat mode and a complimentary amenity kit. You will have a personal touch-screen TV with a great variety of entertainment. More convenience. As well as increased luggage allowance and lounge access, you will receive priority check-in and boarding privileges.

Air China Business Class from £1089 one way per person

A refined environment. Air China offers a flat-bed with a 60-inch seat pitch. Enjoy high quality food and wines with true Asian hospitality and excellent inflight entertainment. More convenience. Air China also offers access to lounges worldwide and a complimentary chauffeur driven limousine service within 55 road miles of Heathrow Airport.

For more information about upgrading flights on your holiday, call our advisors on 0844 567 6629.

Finishing touches - make your journey more comfortable

Hotel and parking from only £26 per person

Stay overnight at the airport before you fly. A hotel room and 8 days’ parking start from just £26 per person (hotel only from £19.50 per person) based on two people sharing.

To book now, call our Holiday Advisors on 0844 567 6629 or log on to www.holidayextras.co.uk.

Meet and greet parking from only £6.25 per day

Try our Meet & Greet service. Drop your car at the terminal door and a driver will park your car for you – a great hassle-free start to your holiday from just £6.25 per day.

To book now, call our Holiday Advisors on 0844 567 6629 or log on to www.holidayextras.co.uk.

Airport parking from only £2.99 per day

Park your car within walking distance or a short shuttle ride from the terminal from just £2.99 per day.

  • Short walks to terminal or free shuttle buses
  • Secure car parks 24 hours a day

To book now, call our Holiday Advisors on 0844 567 6629 or log on to www.holidayextras.co.uk.

Door-to-door chauffeur service

Your holiday can begin as soon as your chauffeur arrives at your door. We can organise pick-ups and drop-offs for you. Your driver will pick you up from home and drive you to the airport. On your return, they will be there ready to take you home.

  • Reliability and punctuality guaranteed
  • Meet-and-greet service
  • Nationwide service
  • Operation centre manned 24 hours a day, 365 days a year
  • Fleet of modern luxury vehicles
  • Pre-booked and pre-paid, no cash is required on the day.
  • Smart and professional drivers, expertly trained and fully vetted

To book your car, call our Holiday Advisors on 0844 567 6629 or visit www.door2doorservice.co.uk.

VIP treatment for you - airport lounges from just £18.50

Why not get your holiday off to a relaxing start by booking an executive lounge from just £18.50? We've teamed up with Lounge Pass to offer you lounge access at most UK and many overseas airports.

After check-in, you'll be able to sink into comfortable seats away from the hustle and bustle of the airport and enjoy unlimited alcoholic and soft drinks, snacks, newspapers and television before your flight. When you think about how much drinks and snacks cost in the airport, this treat really is worth every penny.

  • Alcoholic and soft drinks
  • Snacks
  • Television
  • Peace and quiet
  • More comfort

For prices and availability, please visit www.loungepass.com.

You're in safe hands - our Holiday Advisors are here to help

Get on board our great-value National Express coach service - return prices from £36

This has to be the cheapest way of travelling to and from your departure point. You can travel from over 1,200 pick-up points around the country, and ordering your tickets couldn't be easier.

When you book your holiday, let us know that you would like to book National Express coach tickets. These will be detailed on your invoice. If you've already booked your holiday, it's not too late to add coach tickets. Just give us a call on 0844 567 6629.

Now's the time to check that suitable services exist. You can do this by calling National Express timetable enquiries on 08717 81 81 81 or by visiting their website at www.nationalexpress.com.

When planning your journey, please don't cut things too fine. Allow yourself plenty of time to reach the airport or port. If you're travelling by air, you should aim to arrive at the airport at least three hours before your flight and when booking your ticket home, remember that it'll take some time to retrieve your luggage and make your way to the coach station.

We'll send you full details of how to obtain your tickets about seven weeks before you go away giving you plenty of time to book. It's not possible to book tickets earlier as part of our £36 per person return offer.

Connecting flights from only £89 per person

When a local flight isn’t available we can also offer connecting flights via London Gatwick or Heathrow, to meet the flight to your destination. Prices start from £89 per person.

Call our Holiday Advisors on 0844 567 6629 for more details.

Use your Senior Railcard and save 1/3 on UK rail fares

We've teamed up with our friends at The Trainline to help you book your train travel to the departure point of your holiday.

Whether you're joining one of our UK holidays, catching the Eurostar from London St Pancras or jetting off from a UK airport, you will find the very best fares at The Trainline. You can also use your Senior Railcard and benefit from 1/3 off rail fares across Great Britain.

Just click here to book your rail travel and discover the savings to be made.

N.B. We recommend you only book your train travel once you receive your final confirmation documents. Also note that certain ticket types are non-refundable and additional costs may be incurred if you have to change your travel plans after booking.